Returns & Exchanges
At Catalyst Cases, we stand by the durability and precision of our electronic protection. If your case doesn't meet your expectations, you can return or exchange your item within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Place the item in its original packaging, ensuring all components and documentation are included to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided by our system and securely affix it to your package before dropping it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned case, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing